Friday, May 24, 2013

Charts That Will Restore Your Faith In Humanity - Business Insider

Lately, it feels like the news has been dominated by tragedies: natural disasters, evil people, and sometimes just carelessness.

But it would be a mistake to become cynical.

We've put together 31 charts that we think will help restore your faith in humanity.

It's Getting Better All The Time / Stephen Moore & Julian Simon

"The Improving State of the World" (c) Cato Institute 2007. Used with permission

It's Getting Better All The Time / Stephen Moore & Julian Simon

It's Getting Better All The Time / Stephen Moore & Julian Simon

It's Getting Better All The Time / Stephen Moore & Julian Simon

It's Getting Better All The Time / Stephen Moore & Julian Simon

"The Improving State of the World" (c) Cato Institute 2007. Used with permission.

It's Getting Better All The Time / Stephen Moore & Julian Simon

It's Getting Better All The Time / Stephen Moore & Julian Simon

It's Getting Better All The Time / Stephen Moore & Julian Simon

It's Getting Better All The Time / Stephen Moore & Julian Simon

It's Getting Better All The Time / Stephen Moore & Julian Simon

It's Getting Better All The Time / Stephen Moore & Julian Simon

It's Getting Better All The Time / Stephen Moore & Julian Simon

It's Getting Better All The Time / Stephen Moore & Julian Simon

"The Improving State of the World" (c) Cato Institute 2007. Used with permission

It's Getting Better All The Time / Stephen Moore & Julian Simon

It's Getting Better All The Time / Stephen Moore & Julian Simon

It's Getting Better All The Time / Stephen Moore & Julian Simon


BONUS: It takes less and less time to buy all kinds of stuff. A bicycle in 1895 used to take 260 working hours to buy. By 1997 it was down to 7.2.

(Special thanks to Cato Institute's "Improving State of the World" for some of the charts)

Source: http://www.businessinsider.com/charts-that-will-restore-your-faith-in-humanity-2013-5

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Thursday, May 23, 2013

Darkmatter flaunts its Xbox 360 laptop Kickstarter project at Maker Faire

Darkmatter flaunts its Xbox 360 laptop Kickstarter project at Maker Faire

Darkmatter's portable open source Xbox 360 project may have hit Kickstarter with bad timing, but it looks to be drawing crowds all the same. The laptop-like console is available in fully finished or kit form for the Xbox 360, thanks to a 3D-printed, laser cut casing, 15.6-inch 720P widescreen LED display, capacitive Arduino-based touch interface, a headphone jack and support for all native features, like WiFi, 4GB storage and DVD compatibility. Addressing concerns about the lame duck console it's working with, the group said in an update that it should be able to adapt the Xbox One's motherboard as well, though it's obviously never laid a hand on it yet. Any future-proofing concerns didn't dismay those who saw the device at Maker Faire, however, as most seemed enthusiastic about the project, including Ben Heck, who's been known to mod a device or two 75. You can pledge $499 for a full DIY kit (without the required Xbox 360 Slim 4GB), while a fully assembled and tested Darkmatter Xbox Laptop will run $999. Check the video after the jump or hit the Kickstarter page at the source link to ante up.

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Source: Darkmatter (Kickstarter)

Source: http://www.engadget.com/2013/05/23/darkmatter-flaunts-its-xbox-360-laptop-at-maker-faire/?utm_medium=feed&utm_source=Feed_Classic&utm_campaign=Engadget

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Immigration reform bill largely untouched going into fifth day of debate

Sen. Ted Cruz, R-Texas, speaks on May 9. (Win McNamee/Getty Images)

A bipartisan group of senators begin a fifth full day of debating changes to the immigration reform bill Tuesday. So far, the so-called mark-up process has left the sweeping overhaul of the nation's immigration laws?which would legalize most of the country's 11 million undocumented immigrants?largely untouched.

On Tuesday, the senators will address some of the final controversial changes to the bill, including increasing the number of visas for the high tech industry and whether to allow people in same-sex marriages to apply for green cards for their spouses. A final vote is expected by the end of the week.

Republicans are outnumbered on the 18-member Senate Judiciary Committee, and two of them?Sens. Jeff Flake and Lindsey Graham?helped draft the original bipartisan bill in the first place. Nonetheless, Republican senators have been able to push through a few amendments that they say will strengthen the enforcement portion of the bill.

On Monday, Sen. Orrin Hatch, R-Utah, introduced an amendment that would require officials at 30 major airports to take the fingerprints of departing foreign visitors as a way to better keep track of which people on temporary visas had left the country when they were supposed to. Graham, meanwhile, passed an amendment that would prevent people applying for asylum from returning to their home countries to visit unless they showed there was good cause to do so. Sen. Chuck Grassley, R-Iowa, also passed an amendment that would bar unauthorized immigrants with three drunken driving convictions from legalizing.

Attempts by Republican senators to levy tougher criminal penalties on people who illegally enter the country or to prevent unauthorized immigrants from ever becoming citizens have failed, to the disappointment of groups that oppose the reform bill.

"We don't think the changes are very meaningful," said Steven Camarota, director of research for the Center for Immigration Studies, a think tank that promotes lower levels of immigration.

Mark Krikorian, executive director of the center, said the group wants the greater enforcement of the border and employment verification portions of the bill to take place before any undocumented immigrant is eligible to legalize his or her status. Efforts to change the bill to do so in the committee have failed.

Meanwhile, immigrant rights groups are cautiously optimistic. "So far, so good," said Lynn Tramonte, deputy director of America's Voice, an immigrant advocacy group. "It's clear that the opponents of immigration reform are just trying to find every little way to pick apart the bill in hopes of destabilizing the coalition," but haven't been successful, she added.

Democrats successfully passed amendments that would allow unauthorized immigrants to pay their legalization fees in installments and would restrict the circumstances when immigration detainees could be put in solitary confinement.

Advocates expect the mark-up process to end this week, with the full bill introduced on the Senate floor sometime after the Senate's Memorial Day recess in early June. The House, which is working on its own version of a bill, is expected to release its draft version in early June, as well.

Source: http://news.yahoo.com/blogs/ticket/immigration-reform-bill-largely-untouched-going-fifth-day-140819202.html

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Wednesday, May 22, 2013

Who Watches Reality Shows, and Why? | Psychology Today

[unable to retrieve full-text content]The majority of participants had a high school education or more and other than being perhaps more highly educated, represented a cross-section of Americans in terms of race/ethnicity, religion, and political orientation. The survey .... Copyright Susan Krauss Whitbourne, Ph.D. 2013. Reference: Baruh, L. (2010). Mediated voyeurism and the guilty pleasure of consuming reality television. Media Psychology, 13(3), 201-221. doi:10.1080/15213269.2010.502871. Tweet ...

Source: http://www.psychologytoday.com/blog/fulfillment-any-age/201305/who-watches-reality-shows-and-why

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Restaurant learns online reviews can make or break

PHOENIX (AP) ? It was the customer service disaster heard around the Internet.

An Arizona restaurateur, fed up after years of negative online reviews and an embarrassing appearance on a reality television show, posted a social media rant laced with salty language and angry, uppercase letters that quickly went viral last week, to the delight of people who love a good Internet meltdown.

"I AM NOT STUPID ALL OF YOU ARE," read the posting on the Facebook wall of Amy's Baking Co. in suburban Phoenix. "YOU JUST DO NOT KNOW GOOD FOOD."

It was, to put it kindly, not a best business practice. Add to that an appearance earlier this month on the Fox reality television show "Kitchen Nightmares" ? where celebrity chef Gordon Ramsay gave up on trying to save the restaurant after he was insulted ? and you have a recipe for disaster.

"That's probably the worst thing that can happen," said Sujan Patel, founder and CEO of Single Grain, a digital marketing agency in San Francisco.

In the evolving world of online marketing, where the power of word of mouth has been wildly amplified by the whims and first impressions of anonymous reviewers posting on dozens of social media websites, online comments, both good and bad, and the reactions they trigger from managers, can make all the difference between higher revenues and empty storefronts.

Hotels, restaurants and other businesses that depend on good customer service reviews have all grappled in recent years with how to respond to online feedback on sites such as Twitter, Foursquare, Yelp, Facebook and Instagram, where comments can often be more vitriol than in-person reviews because of the anonymous shield many social media websites provide.

No matter how ugly the reviews get, businesses need to be willing to admit mistakes and offer discounts to lure unhappy customers back, digital marketing experts said.

"In the past, people just sent bad soup back. Well, now they are getting on social media and telling all their friends and friends of friends how bad the soup was and why they should find other places to get soup in the future, so it takes the customer experience to another level," said Tom Garrity of the Garrity Group, a public relations firm in New Mexico.

"The challenge becomes ? how do you respond when someone doesn't think your food or product is as great as you think it is?"

In Amy and Samy Bouzaglo's case, the bad reviews were compounded by their horrible reality TV experience. The couple said during a recent episode of "Kitchen Nightmares" that they needed professional guidance after years of battling terrible online reviews. They opened the pizzeria in an upscale Scottsdale neighborhood about six years ago.

"Kitchen Nightmares" follows Ramsay as he helps rebuild struggling restaurants. After one bite, he quickly deemed Amy's Baking Co. a disaster and chided the Bouzaglos for growing increasingly irate over his constructive feedback. Among his many critiques: The store-bought ravioli smelled "weird," a salmon burger was overcooked and a fig pizza was too sweet and arrived on raw dough.

"You need thick skin in this business," Ramsay said before walking out. It was the first time he wasn't able to reform a business, according to the show.

Amy's Baking Co. temporarily closed last week after the episode aired. A Bouzaglo spokesman said the couple was not available for an interview Monday. The restaurant's answering machine was full. Emails and Facebook messages were not returned.

A wall post published last week claimed the restaurant's Facebook, Yelp and Twitter accounts had been hacked, but hundreds of commenters expressed doubt. Social media sites show someone posting as a member of the Bouzaglo family had been insulting customers over negative reviews since at least 2010.

The story bounced across the Internet, generating thousands of comments on Facebook, Yelp and Twitter, and prompting nearly 36,000 people to sign a petition on Change.org that asks the Department of Labor to look into the Bouzaglo's practice of pocketing their servers' tips.

While many corporations hire communications experts to respond to every tweet, Facebook message and online review, the wave of digital feedback can be especially challenging for small businesses with small staffs, digital consultants said.

For one thing, there is so much online content to wade through. Roughly 60 percent of all adults get information about local businesses from search engines and entertainment websites such as Yelp or TripAdvisor, according to a 2011 study by the Pew Internet & American Life Project.

"Customer service is a spectator sport now," said Jay Baer, president of Convince & Convert, a social media marketing consultancy in Indiana. "It's not about making that customer happy on Yelp. That's the big misunderstanding of Yelp. It's about the hundreds of thousands of people who are looking on to see how you handle it. It's those ripples that make social media so important."

In their "Kitchen Nightmares" episode, Amy and Samy Bouzaglo are seen yelling and cursing at customers inquiring about undercooked food or long delays. They blame online bullies.

"We stand up to them," Amy Bouzaglo tells the camera at one point. "They come and they try to attack us and say horrible things that are not true."

That's exactly how businesses shouldn't respond, the digital experts said.

"If your policy is to berate the customer online, that doesn't create good public relations," Garrity said.

Baer said he tells clients to create a response matrix representing different potential complaints that staff can refer to whenever bad feedback arises. Creating the comment chart before the bad publicity hits helps ensure businesses aren't responding to angry or disappointed customers with their own anger or disappointment, Baer said.

A 2011 Harvard study found Yelp's 40 million reviews disproportionately affect small businesses. The research found a one-star increase in Yelp's five-star rating system resulted in a revenue jump of up to 9 percent for some restaurants, while chains with sizable advertising budgets were unaffected.

"You have to respond 100 percent of the time, whether you like it or not," Baer said. "Businesses need to assign someone to stay on top of it."

In Arizona, Amy and Samy Bouzaglo had planned a grand reopening ceremony and news conference for Tuesday, but the news conference was canceled late Monday after legal threats from Fox.

Fewer than a dozen people were waiting when the restaurant reopened Tuesday. Four guards blocked the door and turned reporters away. Inside, a smiling Samy Bouzaglo posed for pictures and told customers that the tension captured in the episode was staged. That was a disappointment for some.

"I wanted it to be dramatic and people yelling," said Ricky Potts, a 29-year-old blogger who ate at the restaurant for the first time Tuesday only to declare the food good and the service routine. "Basically, I wanted it to be the circus that the TV episode was."

Source: http://news.yahoo.com/restaurant-learns-online-reviews-break-072759344.html

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BeatDeck's Free Analytics Show Musicians Who Their Fans Are

BeatDeckDoes my music do better on Facebook or Twitter? Where should my next tour be? Is my new song too repetitive? Musicians can get free answers to these questions and more from BeatDeck, a Y Combinator analytics company launching today. BeatDeck plans to license this data to labels and music stores to help them sign and recommend tomorrow's superstars. Yep, BeatDeck is an enterprise music startup.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/O7sdgO7I9qE/

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JPMorgan's Dimon survives shareholder referendum

The front of one of the JPMorgan Chase & Co. buildings is shown during the annual meeting Tuesday, May 21, 2013, in Tampa, Fla. It's a pivotal day for Jamie Dimon, head of the country's biggest bank, his shareholders will vote whether to strip him of his role as bank chairman. (AP Photo/Chris O'Meara)

The front of one of the JPMorgan Chase & Co. buildings is shown during the annual meeting Tuesday, May 21, 2013, in Tampa, Fla. It's a pivotal day for Jamie Dimon, head of the country's biggest bank, his shareholders will vote whether to strip him of his role as bank chairman. (AP Photo/Chris O'Meara)

Law enforcement stand guard as stockholders arrive for the JPMorgan annual meeting Tuesday, May 21, 2013, in Tampa, Fla. Jamie Dimon, the chairman and CEO of JPMorgan Chase, said Tuesday that last year's $6 billion trading loss had been expensive and "extremely embarrassing" but he also asked shareholders not to fixate on the issue. (AP Photo/Chris O'Meara) (AP Photo/Chris O'Meara)

FILE - In this Wednesday, June 13, 2012, file photo, JPMorgan Chase CEO Jamie Dimon, head of the largest bank in the United States, testifies before the Senate Banking Committee on Capitol Hill in Washington. Dimon, chairman and CEO of the biggest U.S. bank, faces a key test this week: His shareholders are voting on whether to let him keep both jobs. (AP Photo/J. Scott Applewhite, File)

(AP) ? Jamie Dimon, the CEO and chairman of JPMorgan Chase, easily survived a vote Tuesday that would have called on him to give up his role as chairman of the nation's largest bank. But shareholders sent a message that the bank needs better oversight by giving only narrow approval to three of the bank's board members.

It was a mixed verdict in a closely watched test of corporate governance at U.S. companies. Dimon emerged in a stronger position after the proposal to split his roles won just 32 percent of the shareholder vote, less than the 40 percent a similar proposal got last year.

But the limited support for the three directors came as a rebuke of the bank following a surprise $6 billion trading loss JPMorgan had suffered last year. Prominent shareholder advisory firms had urged JPMorgan shareholders to withhold their support for those directors, who served on the bank's risk policy committee at the time of the loss.

JPMorgan was an unusually strong company to be targeted by shareholder activists. It has been turning in record profits and its stock price is at a 12-year high. JPMorgan's stock rose 73 cents to $53.02 after Dimon survived the shareholder vote.

Dimon has been widely praised for his astute stewardship of the bank through the 2008 financial crisis, though his reputation has been tarnished since the trading loss, which seems to have caught him flat-footed, came to light.

Dimon, speaking after the vote, said the bank was taking the feedback from the bank's shareholders "very seriously."

The outcome was a disappointment to the shareholder groups that had lobbied to split the chairman and CEO roles. A "yes" vote would have served as a request to the bank to strip Dimon of his role as chairman of the board and have someone from outside the company do the job. Since corporate CEOs answer to their boards of directors, headed by the chairman, some think that having the roles split would result in greater accountability for the CEO.

While the chairman-CEO measure didn't succeed, shareholders expressed their discontent in other ways. Three JPMorgan board members were re-elected with less than 60 percent approval. The directors are David Cote, chairman and CEO of Honeywell; James Crown, who runs a privately owned investment company; and Ellen Futter, president of the American Museum of Natural History. The other eight directors, including Dimon, were re-elected with support of more than 90 percent.

It isn't clear if or how the board will respond to the shareholder vote. Lee Raymond, the No. 2 board member behind Dimon and the retired chairman and CEO of Exxon Mobil, said the board "will continue to review" its makeup.

Bill Patterson, executive director of the CtW Investment Group, which had lobbied both to split the CEO/chairman roles and against Cote, Crown and Futter, said he expected the three directors to step down.

"A split vote .... is a vote of no confidence," Patterson said.

But Lawrence Hamermesh, director of the Widener Institute of Delaware Corporate and Business Law, said it was unclear if JPMorgan would take action, noting that its strong stock performance would have a "remarkably calming effect" on investors. After Tuesday's gain, JPMorgan's stock is up 21 percent this year and is the highest it's been in 12 years.

While Dimon survived the call to split his roles, the shareholder proposals against the bank are another sign that corporate governance activism is gaining traction, said Brad McMillan, chief investment officer at Commonwealth Financial Network.

"Jamie Dimon is one of the best, if not the best, CEO in the world," McMillan said. "But, at the same time there have been failures under his management that suggest maybe it does make sense .... to say that we need some independent board supervision."

The shareholder meeting, held at company offices on the outskirts of Tampa, Fla., had fewer theatrics than last year's meeting, which was held just days after the trading loss was disclosed. Last year, two or three dozen protesters showed up. On Tuesday, there weren't any protesters around shortly before or after the meeting.

The meeting was held off a highway exit populated mostly by gas stations and the Florida state fairgrounds. One shareholder complained at the meeting that it took two hours to find the venue.

The atmosphere in the meeting, which lasted about an hour and 45 minutes, was largely congenial. But Dimon, Raymond and general counsel Stephen Cutler, who shared the stage at the front of a first-floor meeting room, shut down some questioners and made them adhere to three-minute time limits.

CLSA analyst Mike Mayo asked Raymond if shareholders could be assured that the board was doing its job of policing the CEO. "This is the first time that anybody has said to me that I'm not strong enough," replied Raymond, who is 74.

Although JPMorgan has been turning in record earnings, it's also facing regulatory investigations and lawsuits, not only over the trading loss but also other practices including how it handles foreclosures.

Father Seamus Finn, from the Interfaith Center on Corporate Responsibility, said Dimon brushed over questions on crucial issues like allegations about manipulating a key interest rate known as Libor.

"We didn't get answers to any questions," Finn said after the meeting. "He always says, 'We have the deepest capital markets in the world.' I don't disagree with him. But Libor and the London whale happened with the deepest capital markets in the world."

Several shareholders also asked why the shareholder groups that backed splitting the chairman and CEO roles stopped getting access to the vote counts as they came in, even though JPMorgan got frequent updates. The New York Times reported that the change followed a request from the Securities Industry and Financial Markets Association, Wall Street's main lobbying group.

"All of a sudden we were shut down," said Michael Garland, from the New York City Comptroller's Office, which had supported splitting the roles.

Cutler wouldn't comment about access to the vote count. Dimon, asked at the meeting by the AFSCME union group, which made the chairman/CEO proposal, wouldn't comment about how much the bank contributes to SIFMA.

Dimon called the trading loss "extremely embarrassing." He promised that the bank was overhauling priorities and fixing practices that regulators were concerned about.

"I can't tell you we don't make mistakes, I can't tell you there's not a bad apple among them," he said. "But we try to fix our problems and move on."

In the previous six annual meetings where Dimon has been both chairman and CEO, shareholders have been asked about separating the roles four times. Last year marked the highest level of votes in favor . In 2007 and 2008, only about 15 percent of shareholders voted for similar measures.

___

AP reporters Steve Rothwell, Tamara Lush and photographer Chris O'Meara contributed.

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/f70471f764144b2fab526d39972d37b3/Article_2013-05-21-JPMorgan-Annual%20Meeting/id-893070c69a2b4b91b7f0f395a1b56c66

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